Standard Chartered Bank Has No Standard (Part 2)

Today between 11am to 1130am, I got a very interesting call from Standard Chartered Bank. Few months back I had applied a KLIBOR mortgage product from Standard Chartered Bank and very dissatisfied with their service and product. Thus I wrote an article about my dissatisfaction. Today their manager (I can't remember from what department) called me and below are partial of our conservation which I find it very unpleasent:-

In order to protect the name of the manager, I used Ms T as the manager's name.

Ms T: You are not satisfied with our rate, service or time taken to process your application?
Me: I’m not satisfied with everything that you have mentioned.

My thoughts:-
If she really keen and sincere to solve this problem, she won’t ask this question at the first place. The issue that I dissatisfied is stated clearly in my previous post. This shows that she has no courtesy to understand my problem before calling me. Perhaps she might call me with anger and frustration.

Me: I think your bank takes too long to process my application. I can’t remember correct its either 3 months or 1 month to process it, whatever is that it is still very long to process….. (Without waiting for me to finish my sentence)
Ms T: Please be careful with what you write (or say), your application only took 1 month to process. Not 3 months.

My thoughts:-
Her intonation is like trying to threaten me. Stressing that the application “only” took 1 month doesn’t highlight the service efficiency.

Ms T: Didn’t the agent tell you that the mortgage rate (for the KLIBOR product) might not be KLIBOR + 1% ?
Me: Nope, the agent agree in principle that the rate will be KLIBOR + 1%
Ms T: ~!#$%^&*()_+ our bank structure is bla bla bla…. this agent is not our bank staff, they have given you wrong information.

My thoughts:-
How can a bank authorize agents to sell for them and trying to position that they are not responsible for the misleading information given?

Ms T: Can you remove the article from your website?
Me: No, but I might update what happened today (I’m referring to this conversation)
Ms T: Then please update in your website (that we called)

My thoughts:-
She did apologise a bit here and these however the whole conversation is basically with the motive to convince me that they are not all wrong and only want me to remove the article. Also indirectly pressure me to write something good about them

If she calls again, I will forward my complain to other departments in SCB that she’s trying to harass me.